Adotscents Return Policy
Adotscents Return Policy
At Adotscents, we strive to provide you with high-quality scents and exceptional customer service. If you’re not fully satisfied with your purchase, we offer a 7-day return policy under the following conditions:
Eligibility for Returns
- Return Window: Items must be returned within 7 days of delivery.
- Condition of Items:
- Products must be unused, unopened, and in their original packaging.
- Items that are damaged, used, or not in their original condition will not be eligible for a return.
- Proof of Purchase: A valid receipt or order confirmation must be provided to process your return.
Non-Returnable Items
- Custom or personalized orders.
- Items marked as final sale.
- Opened or used fragrance products for hygiene reasons.
How to Request a Return
- Contact our customer support team at [insert email/phone here] within 7 days of receiving your order.
- Provide your order details and reason for the return.
- If eligible, you will receive a return authorization and instructions on how to ship your item back to us.
Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure your return is received safely.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and issued to the original payment method.
Exchanges
We do not offer direct exchanges. If you’d like a different item, please return the original item (if eligible) and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage, and we will assist you with a replacement or refund.